Privacy Policy

Introduction

Welcome to Tripesa Agent. This Privacy Policy explains how Tripesa ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our mobile application, Tripesa Agent (the "Service"). We are committed to protecting your privacy and handling your data in an open and transparent manner.

Information We Collect

We collect information that you provide directly to us, information that is collected automatically, and information from third parties.

Information You Provide to Us

• Account Information: When you create an account, we collect information such as your name, email address, phone number, password, and company details.
• Agent Content: We collect and store the information you create and manage through our Service, including details about your clients, bookings, payments, and offers. You are responsible for ensuring that you have the necessary permissions and consents from your clients to use their data within our Service.
• Payment Information: When you process payments, our third-party payment processors collect your payment information. We do not store your full credit card details on our servers.
• Communications: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

Information We Collect Automatically

• Usage Data: We automatically collect information about your interactions with our Service, such as the features you use, the actions you take, and the time, frequency, and duration of your activities.
• Device and Log Information: We collect information from and about the device you use to access our Service, including hardware model, operating system, IP address, unique device identifiers, and mobile network information.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information to enhance and personalize your experience.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Service
• Process transactions and send you related information, including confirmations and invoices
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests, and provide customer service
• Monitor and analyze trends, usage, and activities in connection with our Service
• Develop new products, services, features, and functionality
• Personalize our Service by providing content and features that match your interests
• For security purposes to prevent and detect fraud and abuse
• Comply with our legal obligations, including requests from law enforcement

How We Share Your Information

We may share the information we collect in the following situations:

• With Service Providers: We may share your information with third-party vendors and service providers that perform services for us, such as cloud hosting, payment processing, and analytics.
• For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or in urgent circumstances to protect the personal safety of users of the Service or the public.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your information for any other purpose with your consent.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. This includes data encryption in transit and at rest, regular security assessments, and strict access controls. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as those provided by the GDPR or CCPA. These rights may include:

• The right to access, update, or delete the information we have on you.
• The right of rectification if your information is inaccurate or incomplete.
• The right to object to our processing of your personal information.
• The right to request that we restrict the processing of your personal information.
• The right to data portability for the information you provide to us.
• The right to withdraw consent at any time where we relied on your consent to process your information.

To exercise these rights, please contact us using the contact information below.

Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal identifiable information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us: